Customer Service Analyst - Ciudad Juarez, México - PKC GROUP

PKC GROUP

Empresa verificada

Ciudad Juarez, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Motherson is a multinational, people-focused enterprise serving a diversified industry range with a broad range of products and services and is one of the 22 largest automotive suppliers worldwide. With facilities spread across 41 countries and the strength of 135,000 employees, the company has a truly global environment where diversity and inclusion drive our culture.
PKC Group, a member of Motherson Group is a trusted partner in the global commercial vehicle wiring harness industry. We provide our customers, leading industry expertise with a full-service concept of design capabilities and deliver tailored, cost-efficient solutions to them. Our unique know-how in managing the complexity of customized products and the ability to integrate into the customers operating environment provides a competitive advantage to our customers. If you are passionate about making an impact, we invite you to be part of our team.

Juárez, Chihuahua

Customer Service Analyst
Objective

To assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freight.

Responsibilities/Skills

Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take decisions based on the analysis.
In charge to review EDI transmission and reflect them properly on Plex system, as well as customer portal updates
In charge to address any customer claim to different departments such as Quality, Customs, Shipping, Manufacturing, Sales, etc.
Receives the purchase orders from the Sales portal and assure their capture on time, avoiding premium freight because the lack of capture or excess/obsolete because and incorrect capture.
Make sure to do proper activities to assure the minimum of incidences of shipments out of the expected time because demand management issues.
Internal meeting attendance, in order to be informed about modelyear changes or the engineering changes to avoid lack or material or the excess or obsolete due to demand management issues and weekly road maps information
Implement the adequate controls to avoid obsolescence of finished goods or raw material because a demand management issue on the forecast entered on the ERP Plex.
Keep close contact with support areas, such as Manufacturing, Quality, Customs, Engineering, in order to assure on time shipments
Implement conciliation in order to avoid fluctuations in customer demand.
Anticipates and prevents problems; effective decision making; works on continuous process improvement; eliminating processes that do not add value and implementing processes which ensure customer satisfaction
Comply with the fulfil environmental, safety and health legal requirements set out in the legislation and regulations of our customers and other applicable stakeholder's requirements to whom we are related to our activities and products, as well as those EHS requirements established by the Company.

Required Profile

Education and Experience

Bachelor's degree on the administration and/or engineering area
Fluent on English 80% or higher
ERP knowledge

Skills/Knowledge Requirements

Experience with the MRP and Scheduling software, like Mfgpro, Oracle, SAP, JD power and or Plex Mfg. system
Strong Knowledge of Office usage, especially with MS Excel advanced user or expertise on data bases

Competencies