Work Life Intakes Consultant - Saltillo, México - Workplace Options

Workplace Options
Workplace Options
Empresa verificada
Saltillo, México

hace 1 mes

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Founded in 1982, WPO is the largest independent provider of holistic well-being solutions.

Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier, and more productive both personally and professionally.

Trusted by 51% of Fortune 500 companies, we deliver high-quality care digitally and in person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.


Description:

Responsibilities:


  • Assess the Employee's needs through targeted questioning
  • Obtain employee's personal information and information on the individual needing care
  • Provide a clear explanation of the issues/needs
  • Obtain desired geographic location for referral search and any personalized criteria
  • Provide topnotch customer service provided in written or verbal interactions with our clients and providers
  • Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client's needs
  • Perform quality assurance callbacks to our clients
  • Maintain a high quality work in all aspects of the position
  • Maintain communication with clients and associated EAPs as required
  • Ensure all data entries are complete and accurate, with proper spelling and grammar
  • Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
  • Demonstrate excellent knowledge of conflict resolution skills
  • Demonstrate ability to organize and prioritize regarding crisis versus noncrisis issues

Skills:


  • Detail oriented
  • Ability to work independently and as a team
  • Exceptional organizational, relationship building and interpersonal communication skills Created Date:
  • Able to handle fast-paced and ever-changing environment Required
  • Able to manage time effectively in order to handle multiple tasks
Required Education/ Qualifications

  • Bachelors Degree
  • Strong English and French, Verbal and written communication skills
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