Technical Consulting Engineer - Tlahuac, México - Cisco Systems

Cisco Systems

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Why you'll love Cisco
We change the World, we are passionate about our employer and the brand we represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.

You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities.

Come prepared to be encouraged and inspired.

What You'll Do

You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
You will be part of Cisco's Enterprise Routing & Switching technology team consists of the industry's brightest minds, developing and deploying today's most advanced Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.

Who You'll Work With
The Global Technical Center, Americas provides both premium and highly technical support to customers in the Americas Region.

Through collaborative tools, Intellectual Capital and world-class technical expertise, we deliver hardware and software solutions to our most critical customers.

As hybrid cloud enables more choice in consumption models and addresses real business outcomes on top of infrastructure availability needs, the technical experts in GTC Americas are also evolving - to customer-centric, software-knowledgeable innovators, leveraging scripting, software and traditional network engineering troubleshooting methodologies.

Who You Are

You will provide 2nd/3rd level technical support for Enterprise Routing & Switching technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
You will also provide technology/product training and intellectual property material as required
You'll act as focal point for large account network problem resolution.
You can effectively utilize moderate to complex lab setups to recreate and solve problems.

Cisco Services strives to create value for Cisco customers by providing outcomes that solve key business problems.

We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees and Shareholders.

Roles and Responsibilities:

Provide technical support for Cisco Enterprise Routing & Switching products to Cisco customers, partners, account teams, and other internal technical support teams.
Utilize moderate to complex lab setups to recreate and solve problems.
Submit complete and correct defect reports with collaboration and supervision.
Work with mínimal supervision and exercise judgment within defined procedures to determine appropriate action.
Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

Technical Qualifications:

You have fundamental working knowledge of the networking industry, products and protocols.

Some level of experience is preferred in at least two of the following network security products, protocols, and solutions:

Bachelor's degree and/or 36 years equivalent experience in related fields.
Excellent written & verbal communication skills and can present/communicate ideas effectively across different audiences, such as Sales, Customers, or Engineering.
Excellent time management
Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solution
Ability to drive customer satisfaction and take ownership for customer success.
Produces and shares intellectual capital (including documentation and training) within technology and adjacent areas for internal audiences, Global Delivery Partners, and customers.
Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).
Has advanced knowledge of global customer issues and can think about and recognize impacts at a large scale
Can Design, Build and utilize complex lab setups across multiple technologies to duplicate and resolve problems, including use of traffic generators.
Recognizes and submits bugs with all required related information. Mentors others to file bugs.
Understands all fields within a defect and actively works to improve readability for others.
Work with engineering to improve product quality by filing software defects or enhancements and testing fixes
Submits effective escalations with Engineering te