Agente de Servicio Al Cliente - Tlahuac, México - Uber

Uber

Empresa verificada

Tlahuac, México

hace 4 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About the Role
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers.

Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city.

We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world and provide sign-up help and overall support.

What You'll Do

Provide 5 star, highquality, frontfacing customer support
Ensure issues are resolved using procedures or are escalated promptly
Facilitate driver signups and communicating value proposition of driving with Uber, which may include proactive outreach
Engage and support Drivers and Earners already on the platform to enable them for greater success
Partner with management on improving/buildings support processes
Assist with local events and promotions
Troubleshoot and problemsolve through straight technical issues
Communicate effectively with various stakeholders when needed
Present to groups of drivers & earners

Basic Qualifications

2+ years of experience in a similar retail, hospitality, or customer servicefacing role
Attentiontodetail
Problemsolving
Communication (written and verbal) skills
Empathy
Punctuality
Organization
Active listening
Ability to quickly adapt to new technology
Teamwork/collaboration attitude
Adaptability
Conflict management / resolution

Preferred Qualifications