Customer Support Intern - Ciudad de México - Solera

Solera
Solera
Empresa verificada
Ciudad de México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Customer support intern

Who We Are

The Role

What You'll Do

  • Meet call volume standards along with other key performance indicators
  • Demonstrate a comprehensive understanding of multiple userfriendly Software Platforms
  • Build customer rapport by probing, listening, and offering solutions that resolve customer issues
  • Provide prompt, accurate, and friendly customer service, ensuring that customers are supported and valued.
  • Escalate technical support tickets within Salesforce according to urgency.
  • Use a customerfocused, technicalbased review process to educate customers about their transaction.
  • Engaging in active listening with callers, confirm or clarify information and manage the call following specific technical requirements.
  • Maintain a strong work ethic with a total commitment to success every day.
What You'll Bring

  • Strong customer focus—dedicated to meeting the expectations and requirements of customers and acts with customer in mind
  • Basic SQL troubleshooting skills attentive to the details, ask clarifying questions and help problem solve using the tools and resources provided
  • Basic Computer Hardware troubleshooting skills
  • Critical Thinking skills/Big Picture Mindset
  • Dedication to learn our products inside and out so that you can answer the client questions thoroughly
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