Service Associate - Metepec, México - Citi

Citi

Empresa verificada

Metepec, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.

The overall objective is to resolve client inquiries and issues and to provide on-going customer support.

Responsibilities:

Conduct client verifications, account related inquires, processing transactions and cross sell an expansive set of products and services to existing and new clients
Resolve inquires and manage client issues based on empowerment grid including but not limited to: waiver of late charges, interest charges, annual fees and writeoffs, banking fees, charges for all cards and ready credit products to prescribed limit
Make recommendation for temporary line increase, as necessary
Develop and maintain detailed knowledge of an expansive set of products and service offerings
Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Qualifications:

25 years of relevant experience
Basic level experience in a related role (combination of education/experience)
Effective written and verbal communication skills
Influencing and relationship management skills
Proven ability to creatively solve problems

Education:

Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

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