Associate, Operations Support - Tlahuac, México - Webhelp

Webhelp

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Customer Service/Support

Location

Mexico City, Mexico***Job Title:Associate, Operations Support

Job Description:

The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and report their progress to the operations manager. This position is responsible for communicating with outside partners, and vendors.

Essential Functions/Core Responsibilities**:

Participate in the planning, development, implementation and support of operational activities
Answer incoming calls, refer calls to appropriate person, and take messages
Respond to customer questions and requests, resolve complaints, and escalate issues as needed
Identify ways to streamline operational procedures between or within departments
Coordinate rewards and recognitions and other employee engagement activities on the floor
Bachelor's Degree in related field from a fouryear college or university with less than two years of relevant experience preferred
Strong communication skills, both written and verbal
Strong attention to detail
Sense of professionalism and ability to develop relationships
Selfstarter, sense of urgency, and works well under pressure
Ability to multitask, prioritize, and meet timelines on deliverable items
Proficient in Microsoft Office

Career Framework Role:

Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems.

Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.

Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.

Supplemental Geographical Information:

RECRUITER ENTER THE APPLICABLE LANGUAGE:

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

Minimum of two years of college education. No prior call center experience is required
Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

Ability to effectively communicate, both written and verbally
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Confirm customer understanding of the solution and provide additional customer education as needed
Ability to learn including strong problem solving skills
Demonstrate strong probing and problem solving skills
Should be able to handle complex queries
Should be able to resolve customer queries independently

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

Time Type:
Full time

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