Customer Service Representative - Saltillo, México - Steelcase

Steelcase

Empresa verificada

Saltillo, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are hiring a

Customer Service Representative to provide the best in class customer experience to our Steelcase Store customers.

What you will be doing:

Provide the best in class customer experience to our Steelcase Store customers by receiving approximately 50 calls per day (during the sales this number can increase)
On these calls you will be supporting customers by providing order status, inquiries, cancellations, changes, payments, refunds, quality issues, among others.
Address difficult calls from upset clients and turn the call around for a positive outcome
Always deliver quality customer service guided by our principals (Collaborate Anticipate Respond Empathize)
Analyze issues and determine a good solution to problems, following from start through the end resolution
Work on multiple customers/tasks simultaneously in an organized and consistent manner
Data Entry (order placement on SAP)
Order management and follow up
Work supportively in a team environment
Work independently and stay on track

Who You Are:

Required Skills and Competencies

High school degree required
23 years minimum of experience in customer and client relations o equivalent experience in sales or customer support.
100% written and oral English is a must
Use of any type of system to manage billings, orders, client information etc
SAP knowledge is a plus

Preferred Skills and Competencies

Excellent interpersonal and communications skills.
Being able to solve issues while on phone with customer
Prioritize work and be a highly organized selfstarter.
Customer orientated with the ability to adapt and respond to various types of characters
Quick typing speed, familiarity with Outlook, Word and Excel
Ability to multitask and prioritize responsibilities
Able to manage time and be selfmotivated
Strong phone handling skills
Able to adapt to the changing business needs

Why people choose to work with us:
At Steelcase, we put people at the center of everything we do.

We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees.

We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Who we are:

Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions

- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly traded company with fiscal year 2021 revenue of $2.6 billion.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years. If you're interested in Steelcase, but this isn't the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise._