Coordinador de Operaciones - Monterrey, México - ContactPoint360

ContactPoint360

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Summary of Primary Job Responsibilities:

Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
Maximize revenue generation to reach long and shortterm financial projects (i.e., data collection for billable/nonbillable

hours, forecasting, budgeting, etc.)

Selecting, training, developing, and managing performance of direct reports and their associates; including planning and

assigning work for staff in accordance with the organization's policies and applicable legal requirements

Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
Create and maximize relationships with client partners
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards;

define and implement any corrective actions needed to meet operational performance

Conduct regular oneonones with direct reports to review individual performance, the performance of their team and offer

on-going developmental coaching

Create a positive work environment through employee engagement; resolve employee relation issues in a professional and

timely manner

Participate in cross functional meetings to review information received from operational support functions
Training, HR,

Quality, WFM, TA. and partner to define action plans that resolve issues and drive continuous improvement

Implement best practices and overdeliver for clients, drive consistent performance, evaluate staffing needs, with input from

BD and Client and make adjustments to meet changing requirements

Job Requirements

High school diploma or equivalent required. Bachelor's degree preferred.
Bilingual (English / Spanish) 100% in both verbal and written forms.
Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multitasking.
Excellent interpersonal skills with good negotiation tactics.
Strong track record of customerfocused service and attention to detail.
Prior leadership / management experience is a plus.
Experience as operation manager jr or supervisor
Experience using Microsoft office
Strong analytical skills and a strong ability to identify problems and actively come up with solutions
At least 3 months working in the company

What we offer
Great salary

Performance bounus

fulltime job 48hrs