Technical Consultant - Monterrey, México - Blue Yonder

Blue Yonder

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Title:

Technical Consultant- Overview:

Responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Technical Consultant must possess a broad range of analytical/technical skills and experience with enterprise-class services. The Technical Consultant will work with a team of technical staff within BY and should have Experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of integration components.
Responsibilities
Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
Create and maintain documentation related to services, solutions and interfaces. Work with the performance support team to plan training, documentation, and communication for major projects or releases. Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.
Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.
Prepare documentation and provide training and mentoring for other team members.
Deploying, upgrading and supporting Mule /AMQ / Python services/technologies
Experience in identifying problems, collecting data, establishing facts, and drawing valid conclusions
Use customer service, communication and problemsolving skills to solve inquiries from internal/external customers
Follow operational guidelines, process and procedures published by the team
Ability to work flexible hours, alternate shifts and the ability to support 24x7 operation with rotation
Experience in automating repetitive tasks

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers.

Does your heart beat like ours? Find out here:

Core Values

Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.