Csc Mx Product Selection Ep L1 Lead - Guadalajara, México - Siemens

Siemens

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Sales Support Professional - Product Selection Level 1 Lead

Position Overview

The Product Selection Level 1 Lead will serve as primary contact for key customer accounts and will be responsible for ensuring timely customer repsonses, successful execution of team goals, including but not limited to monitoring telephone abandon rate, delivery of accurate product information, and customer case resolution.

This individual will collaborate with other organizations within Siemens to ensure our customers' needs are met while managing customer expectation accordingly to maintain a successful relationship.

Responsibilities
Assist with work load balancing/management, daily team scheduling, training, reporting, driving team achievement, leading team meetings and being an escalation point for sales and our customers
Assist the Supervisor in performing Teams interviews with job applicants for both contract and fulltime positions
Analyze, interpret, or make decisions based on facts to resolve internal and external issues that align with Customer Support and Business Unit objectives.
Proactively collaborate with other departments to ensure priority services are being conducted such as delivering accurate and quality product information to customers on a timely basis.
Meet with Level 1 team members monthly to review their current customer case backlog. In addition, regularly audit Level 1 closed backlog cases for quality control purposes.
Primary backup when Supervisor is unavailable due to PTO, travel, meetings, etc.
Identify areas of opportunity to increase team performance

Required Knowledge/Skills, Education, and Experience

Bachelor's degree in General Business, Business Administration or related discipline; 3 years of practical Customer Support work experience may be considered as equivalent.
35 years practical Customer Support experience supporting industrial, construction, mechanical, or electrical industries.
Proficient knowledge of SAP, iMall, SieSales (CRM) and COMPAS GO systems.

Preferred Knowledge/Skills, Education, and Experience

Ability to multitask and handle a high volume of work accurately.
Excellent verbal, written, and organizational skills.

Organization:
Smart Infrastructure

Company:
Siemens, S.A. de C.V.

Experience Level:
Mid-level Professional

Full / Part time:
Full-time