IT Support - Ciudad de México - Siemens Mobility

Siemens Mobility

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job ID:

Company:

Siemens Industry Software, S

A de CV
Organization:

Digital Industries
Job Family:
Internal Services
Experience Level:
Student (Not Yet Graduated)
Full Time / Part Time:
Parttime
Remote vs Office:
Hybrid (Remote/Office)
Contract Type:
Fixed Term
Position Overview:

We provide local IT support to the customer.

We are generalists, and our support includes helping the customer with any IT issue, including hardware, software related, networking, cyber security issues, help with onboarding and offboarding of new addition, we participate in various IT projects that help bring IT to the next level.

We also provide the necessary training to our internal customers and help level 3 support with any help needed. For example, if the networking team requires assistance, where are there to help?

Brief job description:

What are my Responsibilities?

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Maintain jovial relationships with clients

Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

What do I need to qualify for this job?

Currently studying final year of your bachelor's degree in any of the following careers
Computer Sciences Engineering, Computer Systems, Software Programming Engineering, Developing Software Engineering or related.
Advance English skills is a must
Ability to learn new skills and assume new responsibilities
Ability to work in a team environment and collaboration

Location:
Mexico City

Way of work:
Hybrid model / Part -Time

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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