Otr Manager Jr - Guadalajara, México - Servicios Comerciales Amazon Mexico S. de R.L. de C.V.
hace 3 semanas
Descripción
Completed High school diploma- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Basic English (A2)
- 1+ year as people manager
The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment.
In addition, this role gives support in purchasing tools, services and consumables for the station.The impacts of this position are:
Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
Responsibilities:
- Create balance between "Work hard" and "Have fun" with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in daytoday operations
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
- Follow up the KPIs of operations within the delivery station.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs
- Support the ACES team, customer service or other upcoming goals.
- Measure drivers' performance, discipline and customer experience service
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
- Completed Bachelor degree
- English Advanced
- 3+ years of experience
- Lean manufacturing Tools
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