General Svcs Operations Mgr - Tlahuac, México - Citi

Citi

Empresa verificada

Tlahuac, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

The General Services Operations Manager is a senior-level professional responsible for providing leadership and direction to the operations support team, in coordination with the Corporate Services function.

The overall objective is to utilize advanced knowledge to lead planning and implementation of standards and practices, to enhance productivity, and to ensure quality and efficiencies.

This role has full leadership and supervisory responsibility.

Responsibilities:

Assist with budgeting, policy formulation and strategic planning
Manage multiple service functions such as reception and switchboard operations, as needed
Strategically allocate staff and ensure appropriate staffing levels
Reconcile invoices against purchases for related products or services
Manage complex and variable issues with significant departmental and cross departmental impact; recommend new work procedures
Partners with the other team(s) in operations function
Handles occasional complex and variable issues with significant cross departmental and departmental
Conduct performance evaluations, compensation, hiring, disciplinary actions and terminations
Provide coaching and training for new recruits as needed

Qualifications:

58 years of relevant work experience
Proven leadership skills
Extensive relevant knowledge and skills
Advanced knowledge of function's industry

Education:

Bachelor's degree/ University degree or equivalent experience

BOSS Archiving Operations provides best practices for paper based archived records for all Citi locations stored at a third-party supplier and provides training as well as guidance outlined in the Archiving Operations Guide (AOG) to enable all Citi personnel to comply with the Records Management Policy and Standard.

Key Responsibilities:

Strategy and Execution

Execute Archiving operational strategy as outlined in the Archiving Operations Guide in coordination with the LATAM Archiving Lead, Program Governance & Control and the Global Archiving Lead.
Identify continuous improvement initiatives that will lead to cost savings, and/or productivity improvement
Ensure compliance with global and local policies and procedures while meeting local regulations.
Implement best practices to ensure efficiency in services provided.
Ensure all required controls are in place and identify potential risks in order to mitigate in a proactive mann

Financial management

Provide input in budget preparation
Manage and control supplier invoices and expenses associated with Archiving activities
Identify productivity opportunities and monitor SLA/KPI initiatives
Financial analysis including reconciliations, return on investment scenarios

Operation Management

Responsible for archiving product service delivery, providing daytoday operational support while providing input to improve processes through outofthe box thinking and driving executing of process improvement projects to successful completion
Troubleshoot and resolve all archiving inquiries and customer requests for Mexico in a timely manner by serving as a point of escalation
Ensure timely documentation (including capturing client feedback/concerns on the Records Inventory System (RIS), archiving processes, supplier incidents, etc.) and escalation of issues
Execute service delivery and operational management aligned to Archiving Operations Guide
Monitor delivery of Archiving services in Mexico
Strengthen stakeholder and business engagement and adoption of implemented solutions aligned to the Archiving strategy
Ensure and maintain strong relationships with peers, senior management, suppliers and other Archiving Leads
Perform data analysis of various reports to identify trends in business groups to assist the LATAM Archiving Lead in recommending solutions to meet business needs and the strategic direction of the Archiving Program
Analyze data quality issues and work with stakeholders to improve quality of data in IMConnect
Review and reconcile supplier invoices for accuracy and timely payments

Risk and Control

Identify and define additional controls (as appropriate) to strengthen on going monitoring
Support the Global & LATAM Archiving Lead in executing Business Activity Owner responsibilities, Third Party Management deliverables, Manager's Control Assessment(MCA) testing and remediation plan(s) to address Audit gaps/findings.
Build and maintain a robust control environment across all areas of responsibility and ensure audit preparedness for the product
Complete all Citi required trainings by deadline specified

Projects

Support annual Continuity of Business (COB) testing & ensure deliverables are accurate and completed in a timely manner
Perform user system testing in support of technology releases and solutions
Manage small to medium sized projects from initiation thru successful implementation ensuring deliverables and post mortem activities occur