Client Services Generalist - Guadalajara, México - Remote Technology, Inc.

Remote Technology, Inc.

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Remote:

All of our positions are fully remote. You do not have to relocate to join us

Because of the nature of its work, our User Happiness team is the exception to our 'working async' norm. In order for us to be able to help out the users of our platform as efficiently as possible, the User Happiness team members have to follow a predefined schedule, that nonetheless doesn't vary too much from typical office hours in their part of the world._

What this job can offer you:

You'll be the voice and the ear for our users.
Document findings to support knowledge base and an async team, to ensure questions can effectively be answered across all time zones. Maintain and expand this over time
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy
Respond within SLA to user tickets and customer queries
Close collaboration with the Customer Success, Product, Sales and Operations teams.
Analyze queries and report product bugs (testing the product and features based on queries).
Identify trends in the feedback we receive from our users and customers, collaborating with Customer Success and other teams to bring attention to these trends.

What you bring:

Proven experience in a Customer Success or Customer Enablement role within a product or tech environment
Excellent problem solving skills and able to work independently
Demonstrated ability to work across multiple stakeholders with different priorities
Naturally persistent, kind and patient
Fluent English, both written and spoken
Experience with ticketing systems a definite plus.

Practicals:

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You'll report to: Manager, Client Services

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Team: Client Services

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Location: EMEA and Americas

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Start date: As soon as possible

Remote Compensation Philosophy:

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate.

We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Application process:

Roughly 2 hours across 6 weeks

Interview with recruiter
Interview with future manager
Interview with Senior Manager

Benefits:

- unlimited personal time off (minimum 4 weeks)
- flexible working hours (we are async)

16 weeks paid parental leave

- mental health support services
- stock options
- learning budget
- home office budget & IT equipment

How you'll plan your day (and life):
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting.

Your
life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

How to apply:

Please fill out the form and upload your CV with a PDF format.

If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.