IT Support Technician - Guadalajara, México - FlexTal Staffing LLC

FlexTal Staffing LLC

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

JOB FUNCTIONS:

Monitor, prioritize, document and assist in resolving end user help requests. When possible troubleshoot and attempt immediate resolution through remote desktop or desk side.
Escalate IT tickets as outlined to the appropriately experienced technician or administrator to maintain service level expectations as necessary.
Test fixes to ensure problem has been adequately resolved.
Support audio, video and web conferencing.
Create user accounts and manage access controls based on company policies.
Alert leadership of recurring issues or trends in incidents. Recommend modifications to reduce user issues.
Key participant in user testing, implementing, document creation and communication for information technology department and the end user.
Report any computer abuse, HIPPA violations, unauthorized system access, software use violations or licensing concerns immediately to director of information technology.
Comply with applicable federal, state and local laws, rules, and regulations, HIPPA; maintains knowledge of and follows all company policies and procedures.

Requirements:

Two year degree in information technology, computer science or equivalent work experience.
One to two year's of enduser support experience
Ability and willingness to work in an environment providing 24x7x365 support
Ability to prioritize and handle multiple projects and tasks concurrently.
Ability to diagnose and resolve basic technical issues.
Experience with desktop installation, support, patching, and troubleshooting.
Excellent verbal and written communication skills are required.
Strong analytical skills that demonstrate ability to problem solve and analyze complex and difficult scenarios is required.
Demonstrate a high level of customer service focusing on rapport building, listening, questioning and patience.
Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, vendors and team members

Benefits

Insurance of major medical expenses (Sum assured $20,000,000.00 MXN)
Life insurance (Death and MXN Disability)
Twelve Days of vacation per year, plus three floating holidays in addition to the seven official Holidays in Mexico.
30 days of Christmas bonus