Customer Success Manager - Guadalajara, México - Think Future Technologies México

Think Future Technologies México

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Customer Success Manager

The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business.

The Sr.

CSM empowers customers to run engaging and successful events on our platform through best practice sharing, strategic advice, consultation, and achievement of executive goals and priorities.

The CSM keeps the customer on track through recurring syncs, Business Reviews, and Pre/Post Event meetings.

In addition, the CSM is an expert in both our platform and the events industry allowing them to engage and influence leaders and executives at any level.

We seek someone with:

Proven track record of successfully developing and managing customer relationships, including Directorlevel and above relationships within client organizations

- +2 years in a CSM role

Passion for customers and problem solving
A people person that understands technology, with strong business acumen
Clear communicator, both written and verbal
Strong presentation skills (web, phone, and onsite), leverage data to build

EBRs and present it to the customer and/or internal stakeholders

High technical aptitude
Analytical mind and ability to interpret customer data and trends and provide tangible insights
Proven track record of exceeding expectations in a CSM role
Strong project management skills and demonstrated ability to manage multiple work streams simultaneously
Event industry experience preferred but not required

What will you do?
Your primary responsibility is to ensure that our customers receive an outstanding customer experience.

You will work with customers throughout the customer lifecycle to ensure the customer receives maximum value to execute successful events with our solutions.

You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers' defined event goals and objectives.

Daily activities and responsibilities:

BE AN OWNER: Manage a portfolio of strategic/enterprise customers and execute on key objectives across the entire portfolio.
WEAR THE CUSTOMER SHOES: Develop strategic relationships with the customers to deliver maximum value for the customer and us.

Ensure customers take full advantage of all features and services resulting in strong customer health and successful events.

RUTHLESSLY PRIORITIZE: Understand the organizational structure of the customer company, identifying the areas that present a deep strategic partnership opportunity.

Build and grow multiple relationships across a customer's organization

WRITE IT DOWN: Develop success plans and business reviews for customers that outline critical success factors, metrics for success, potential issues, and recommendations
BETTER TOGETHER: Partner with members of our Executive Leadership Team to build and maintain executive level relationships with the customers you support
Closely monitor customer performance (deliverability, volume, cost) and proactively manage with the customer as needed
EMPOWER OTHERS: Work with the rest of the Customer Success team to implement customer focused initiatives designed to expand our revenue footprint, add business value to the customer, create and communicate best practices, and evangelize product value

Tipo de puesto:
Tiempo completo

Salario:
$30, $40,000.00 al mes

Horario: