Sales Trainer - Mexicali, México - TJ BPO

TJ BPO

Empresa verificada

Mexicali, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Trainer will be responsible for the implementation of various training strategies, delivering new hire training curriculum, create an engaging training environment to ensure successful skill and knowledge transfer.

The Trainer is also responsible for the day-to-day management of new hire trainees until graduation to the production team.

This energetic position requires a Sales training background and previous experience in the facilitation of new hires and onboarding curriculum.

Responsibilities:

New hire training and Uptraining
Prepare/Improve Training/Nesting curriculum
Prepare training materials and keep them updated
Deliver Training and Uptrainings for new hires and current employees
Develop quality agents that can perform on their own
Handle nesting team and accountable for their performance
Provide floor support to designated area of agents with call handling to new or struggling agents during Nesting

Requirements:

Solid BPO/call center
training experience
Experience in remote work and digital tools (CRM, Google, Dialer, etc.)
Medium to high technology skills
Equipment to work from home (computer i3 or equivalent and above, 10 mbps of internet speed and above)

We offer:

Weekly base pay
Performance bonus
Monday to Friday schedule
Full lw benefits
Permanent workfromhome arrangement
Growth opportunities

Company Values
-
Get Stuff Done, Deliver Results, Own It_

Achieve results for the business and for customers
Be accountable and action oriented
Take ownership for identifying and creatively solving problems
Know your numbers and manage them daily

-
Directly Communicate, Fiercely Collaborate_

Get to the point be professional, direct, and efficient
Lead with facts, actions, and solutions not opinions and excuses
Work together to solve issues and improve the business quickly, efficiently, and effectively
Passionately debate ideas to get to the best outcome and then once a decision has been made move forward together to make it successful as a crossfunctional team
Be open, transparent, and inclusive with both successes and challenges

-
Innovate Always and in All Ways_

Entrepreneurial to our core
Always be looking for new business opportunities and new ways to serve our customers
Never satisfied with how things are currently and always look to make improvements
Motivated by creating something from nothing or designing a new way to do something

-
Domain Experts, Company Experts_

Hunger for knowledge, personal growth, and passion for learning
Leverage existing true functional expertise and develop new functional expertise

-
Growth: Customers, Company, People_

Have a growth mindset for our customers, the company and ourselves.
Personal and people development plus building high performance teams are the foundation for future growth
Plan and organize eXponential growth, The world is too
big for thinking
small:
Profitable growth through diversification in products and channels for future stability
Approach each decision and each obstacle encountered with a focus on creating win, win, win outcomes for our customers, the company, and ourselves. "Everybody wins"