Technical Support Specialist - Guadalajara, México - Koch Industries

Koch Industries

Empresa verificada

Guadalajara, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Description

The Koch Global Solutions (KGS) Customer Service Organization is seeking a
Technical Support Specialist to join our team Join an organization that supports Koch companies across several different industries and create value through problem solving and innovating.

In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT issues.

You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions.

What You Will Do In Your Role:

Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles onsite and through remote access
Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions Handling new software standard exception requests
Coordinating with service providers to solve other IT infrastructure issues
Ensure compliance with all Koch policies & procedures in all related areas
Troubleshooting for known errors and workarounds
Provide guidance based on documented IT policy and procedures

The Experience You Will Bring

Requirements:

2+ years in customer service or IT OR a degree in IT related field
Advance English and Spanish Language
Experience deploying software and troubleshooting complex IT issues
Passion for change and open to challenging processes

What Will Put You Ahead:

2+ Years' experience in IT desk side support.
Experience with Data Reporting/Data Analytics
Experience with Service Now
Experience with SCCM or other software deployment tools
Experience with troubleshooting Mac issues
Experience with troubleshooting Android and iOS issues
Experience deploying enterprisewide IT solutions
Excellent communication, documentation, collaboration, and organizational skills
Experience with AV/Conference room support

We serve more than
130,000 Koch employees worldwide and partner with 11 Koch companies from a diverse number of industries; ranging from making fabric, glass, and paper products, to manufacturing cell phone components.

Since 2003 we have invested over $80 Billion in acquisitions and other capital expenditures and are proud to reinvest more than 90% of our earnings back into our companies.

As KGS scales up its operations in Mexico, its employees will get opportunities to carve out a career path for themselves within the organization.

This role will have the opportunity to join on the ground level and will play a critical part in helping build out the capability over the next several years.

Working closely with global colleagues will provide significant global exposure to the employees.