Business Lead Director - Guadalajara, México - Cognizant Technology Solutions

Cognizant Technology Solutions

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.

A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.

At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as an
Business Lead Director**
_ What you'll do:_

Serve as operational lead for three business services, AP, AR, and GL.
Supervise and maintain operational activities to ensure service level agreement adherence, per contractual requirements.
Understand and maintain contractual requirements to ensure operational initiatives comply as stated contractually. Monitor and enforce operational policies and procedures across delivery teams.
Work with risk and controls to ensure control compliance.
Build metric reporting and/or modify existing metrics to ensure solid summary updates to markets.
Establish tracking tools to capture volumes across various processes.
Serve as the primary liaison for the customer global business services (GBS) group and the customer market finance directors (FD's).
Manage cross country operational responsibilities. Function as liaison between Mexico and India.
Build solid working relationships with market FD's.
Serve as primary for all governance calls with external GBS group.
Guide and support direct reports in all operational activities, service level adherence, cross training initiatives to build back up plans and strong operational foundation, process improvements and employee mentorship.
Plan and execute project initiatives focused on process improvements and efficiencies.
Serve as the primary location contact supporting new hires, customers, and employee concerns and/or infrastructure requirements.
Work with operation leads to define career development plans to assist with individual growth.
Manage and track cost and conduct analysis to understand variances.
Serve as a primary owner of cost reduction initiatives to ensure margin expectations.
Establish proactive management protocols to manage all operational deliverables.
Perform other duties assigned by the director to ensure operational success based on contractual requirements, project initiatives and cost management efforts.

Qualification:

Post Graduate (preferably CA/CWA/MBA)

Business/ Customer:

Conduct Quarterly Business Review/Steering Committee Review with clients
Improve customer satisfaction through engagement and delivery quality and establish and retain high levels of client engagement and relationship.
Identify and initiate customer value add projects.
Identify scope for business growth.

Project / Process:

Responsible for project team deliverables.
Facilitate cross functional interaction between teams.
Ensure audit observations are addressed timely.
Drive a culture of proactive risk identification within the process.
Process excellence within the team.
Culture of accountability within the team members.
Innovation initiatives within the team.
Operational rigor and continuous improvement culture within the area.

People/Team Management:

Provide guidance and mentorship to team
Performance Management Conduct performance appraisals for team members.
Identification of training needs/training plan/records
Training Effectiveness.
Succession Planning.
Employee Engagement and Retention Manage attrition through skip level meetings, planning interventions, engagement calendars.
Participate in organizational initiatives such as recruitment drives, training programs etc.
Deliver communication received from senior management to the team members though town halls, team meetings.

Must Have Skills

Accounts Payable, Accounts Receivable, Record to Report.

Good To Have Skills

Manufacturing Oper-Manlog

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger

Join us now

BeCognizant #IntuitionEngineered

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Jul

**About Cognizant