Associate Training Specialist - Ciudad de México - Hootsuite

Hootsuite

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We're looking for an Associate Training Specialist to deliver product training to Hootsuite's Enterprise customers in a large group, web-based format.

This is an exciting opportunity to help us grow and scale our group training initiatives.

As a member of our Professional Services team, you will be a product expert and customer advocate, delivering value to customers by enabling them on our product through the implementation phase, ensuring they are confident in using Hootsuite's tools.

NOTE:
This is not a Learning & Development position. This role supports customer-facing training.

WHAT YOU'LL DO:

Deliver live webbased, standardized training sessions in a group format (i.e. multiple customers/multiple organizations attend the same session) across our Hootsuite product portfolio
Ensure that the content presented is understood and respond to questions as required throughout the group training session
Support the development and maintenance of training materials designed for a webbased group training format, including agendas, presentations, and takeaway materials
Maintain the live group training calendar across multiple products
Provide support for Customer Success and Professional Services teams regarding training, logistics, and updates to the training component of the project plan
Perform other related duties as assigned

WHAT YOU'LL NEED:

Relevant experience delivering training, preferably in the technology (SaaS) industry, or other relevant experience
Clear and organized presentation techniques, both in person and via web; proven ability to train or teach others, particularly a technology solution
Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
Tech Savvy: Ability to quickly learn new technologies and explain software features and social media concepts to customers in a simple, succinct manner
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
Process/

Project Management:
skilled at figuring out and managing the processes and timelines necessary to get work accomplished

Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

WHO YOU ARE:

Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
Curious. You are always learning and seeking ways to make things better.
Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up:
Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team:

Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are.

#OneTeam #FreeToBeMe

Customer Obsessed:
Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile:
Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win:
Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies:
Give back to our communities and be an ally. #SocialForGood #Allies

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