QA for Amc - Tijuana, México - TaskUS

TaskUS

Empresa verificada

Tijuana, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

What does a Client Analyst really do?

Think of yourself as someone who will work alongside Team Leads, supporting Teammates with ways to improve the customer experience.

We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.

As a Client Analyst, you will organize and implement a quality assurance platform to keep a record of KPIs: CSAT, quality scores, attendance, and productivity of all Teammates.

You will audit interactions, report, analyze, and present findings to campaign leaders and clients.

You will also make recommendations for ways to improve upon the opportunities found and existing processes to improve the overall customer and employee experience., You will cultivate ongoing relationships through follow-ups, daily check-ins, and collaborate on weekly reports with the operations leaders summarizing KPIs and identify areas for improvement.

Requirements:

We need someone with a burning desire to analyze and uncover patterns in data that will influence process improvement. Exposure to quality tools is preferred.

Someone who is a confident communicator and is able to build rapport.

Someone who has an adaptive capacity, and is a self-starter/initiator.

Someone who is coachable, data/analytics-driven, focuses on quality/accuracy,

Someone who is a critical thinker/problem-solver, and accountable.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.