Bilingual Customer Service - Hermosillo, México - LACSA laboratorios

LACSA laboratorios
LACSA laboratorios
Empresa verificada
Hermosillo, México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Functions:

  • Providing accurate information about company products, services, policies, and procedures.
  • Resolving customer problems and complaints efficiently and courteously, seeking satisfactory solutions.
  • Recording and documenting customer interactions in the customer relationship management system.
  • Processing orders, returns, and refunds according to company policies.
  • Following identity verification and security procedures when handling customer confidential information.
  • Collaborating with other departments such as sales, logistics, or accounting to resolve complex customer issues.

Requirements:


  • Previous experience in customer service, preferably in a call center or customer service environment.
  • Excellent verbal and written communication skills.
  • Ability to remain calm and composed in highpressure situations.
  • Customer orientation and ability to empathize with customer needs and concerns.
  • Ability to work independently and in a team.
  • Competency in using computer systems and office software.
  • Proactive attitude and problemsolving orientation.
  • 80% English proficiency (conversational reservations order taking).

Tipo de puesto:
Tiempo completo


Salario:
A partir de $10,500.00 al mes


Horario:

  • Lunes a viernes
  • Rotativo
  • Turno de 8 horas

Prestaciones:

  • Aumentos salariales
  • Horarios flexibles
  • Opción a contrato indefinido
  • Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

  • Bono de asistencia
  • Bono de puntualidad

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
Empleo presencial
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