Client Services Rep 1 - Ciudad de México - IQVIA

IQVIA
IQVIA
Empresa verificada
Ciudad de México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Job Overview

Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.

Essential Functions

  • Trains to provide day to day guidance and support to clients
  • Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
  • Develops the interpersonal skills necessary to build effective business relationships with defined clients
  • Develops an understanding of clients' potential business needs
  • Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
  • Provides support to other team members

Qualifications:


  • Bachelor's Degree Req
  • Some related work experience Req
  • Experience in an IQVIA role preferred and pharmaceutical experience Pref
  • Ability to communicate effectively with various levels in the organization (written and oral).
  • Ability to carry out some analysis and information gathering to resolve problems on routine matters.
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