Customer Service Representative - Monterrey, México - Genpact LLC

Genpact LLC

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

MAIN RESPONSIBILITIES & SCOPE

Establish and maintain positive working relationships with customers, copackers, and all internal departments.
Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers.
Daily, enter a high volume of incoming orders into the SAP system accurately and promptly.
Follow orders through the system from the time of order entry through invoicing.
Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction.
Negotiate with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders.
Collaborate with the Pricing team to obtain quotes upon customer requests, validate customer pricing, and alert the team of necessary contract modifications.
Take responsibility for errors and initiate actions to prevent reoccurrence.
Investigate customer complaints regarding services, billing, and issues resulting in the appropriate resolution and corrective action for both the customer.
Utilize all available data sources to implement the most efficient and costeffective logístical process for delivery of product to external customers.

ADDITIONAL CONSIDERATIONS OR COMMENTS

EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS

Bachelor's degree or equivalent work experience
At least 5 years in a Customer Service role
Fluent in English
Manufacturing industry or B2B experience strongly preferred.
At least 5 years of SAP experience preferred.
Ability to troubleshoot and rapidly shift multiple priorities in a fastpaced environment.
Independent thinker and a team player and works toward a collective goal
Exceptional customer focus and ability to build relationships.

ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES

Ability to troubleshoot and rapidly shift multiple priorities in a fastpaced environment.
Independent thinker and a team player and works toward a collective goal
Exceptional customer focus and ability to build relationships.
Strong written, oral, and interpersonal skills
Motivated selfstarter with the ability to manage deliverables with limited supervision in a dynamic, fastpaced environment.
Problemsolver mentality
Strong analytical and problemsolving skills with high attention to detail
Enthusiastic team member with a willingness to be flexible and adaptable to changing business demands and priorities.
Strong communication skills and the ability to interface with various levels of management.

LEADERSHIP COMPETENCIES & PERSONAL STYLE