- Soporte a todo el parque de PC's y periféricos
- Resolver los incidentes de hardware y software in situ
- Soporte a incidentes referentes a Software base
- Preparación, instalación, configuración y cambio de equipos de cómputo
- Clonación de equipos, backup de la información del usuario
- Personalización del equipo y restore de la información
- Preparación de equipos para ser entregados al proveedor y usuarios
- Atenciones de primera línea a impresoras
- Mantener actualizado el inventario de Hardware
- Profesional con estudios en sistemas, informática o similares.
- Conocimientos en ITIL (deseable no obligatorio)
- Conocimiento técnico en HW (deseable)
- Conocimiento de herramientas de gestión de tickets
- 2 Años de experiência
- Tecnologías Necesarias, Active Directory, Office 365, VPN, SCCM, Soporte remoto, Antivirus, Respaldos de información, One drive, Teams, Salas de videoconferencias, Periféricos.
- Experiência brindando soporte a usuarios VIP
- Actitud de servicio, cordial y respetuoso
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On-site Technical Support L2 - Silao, México - STEFANINI LATAM
Descripción
Sé parte de Stefanini En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.
Seguro no te quieres quedar fueraOn-Site Technical Support L2
¿Por qué te elegiremos?
Porque los desafíos que asumirás reflejan tus ambiciones
Responsabilidades y atribuciones
Requisitos y calificaciones
Informaciones adicionales
Somos una empresa global con 35 años de experiência en el mercado, ofrecemos una sólida selección de servicios como: automatización, nube, Internet de las cosas (IoT) y experiência de usuario (UX).
Creemos que la tecnología puede revolucionar una empresa y la innovación es fundamental para fomentar el desarrollo y la competitividad.
También valoramos las nuevas ideas y el poder de una mente abierta, por lo que reconocemos que cada talento es esencial para la calidad de nuestros proyectos y especialmente para nuestro progreso.
Mantenemos nuestra excelencia invirtiendo en innovaciones tecnológicas, las mejores alianzas, adquisiciones de empresas en todo el mundo y la contratación de profesionales altamente capacitados.
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