Gcp Infrastructure Team Manager - Monterrey, México - U hi

U hi

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Role:
GCP Infrastructure Team Manager**MANDATORY TECHNOLOGIES

Knowledge on Infrastructure services in GCP IaaS Services & GCP Products or related cloud platforms.
Experience in Troubleshooting and supporting GCP Infrastructure services
GCP Compute, Kubernetes Engine and other Infra components and other environment builds
Basic Experience in Any standard webserver and related framework
Understanding of Object Oriented JavaScript and related frameworks, Type Script, HTML5, CSS Frameworks.
Good Understanding and cording experience in Algorithms & Data Structures.
Should have understanding of System Design / scaling.
Should have experience in testing Applications.
Should have understanding on Networking Protocols and trouble shooting.

MAIN EXPERIENCE REQUIRED

Degree in IT / Computer Science / related discipline with 8+ years of experience in IT industry as a Support Engineer with Infrastructure experience.

- +3 years of Basic Experience in supporting RESTFULL Web API's using Java and Python core framework.

MANDATORY SKILLS / REQUIREMENTS

Excellent customer interfacing skills.
Excellent written and verbal communication skills in English
Strong attention to detail and outstanding analytical and Problemsolving skills.

HIRING TYPE

DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE

Familiarity with GCP IaaS Services & GCP Products
Work experience of other Cloud services such as AWS, Azure, IBM Soft layer, Rackspace, Private Clouds
Google Cloud certification (GCP) is preferred

***:

***PROJECT ACTIVITIES AND RESPONSIBILITIES

Own and monitor the performance and calibration on team members
Frequent 1:1s with team members to solicit feedback on process inefficiencies or teamrelated issues
Deliver performance reviews to team members
Own and create performance improvement plans
Communicate vision and strategic vision changes
Track case handling and time management
Review and improve case handling flow
Create, implement, and follow up on individual, team, and site wide action plans and communicate the initiatives and results with the client
Identify and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency, and boost team productivity and share the initiatives and results with the client
Manage the performance and career development of the technical support team
Manage responsive relationship with the client to build productive, retentionoriented team culture
Report weekly according to the KPI performance code calls
Own, prepare content, and present reporting for WBR/MBR/QBR
Handle all agent scheduling