Technical Support L1 - Insurgentes San Borja, México - TD SYNNEX

TD SYNNEX

Empresa verificada

Insurgentes San Borja, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At TD SYNNEX Mexico, we are a leading team in the distribution of IT solutions and services that collaborates globally.

We are a _Great Place to Work _that seeks to improve the welfare of our employees, enhance their development through training and certification at a technical level to provide the best service to our Vendors and Channels.

Job Purpose
This job will provide advanced technical support services to TD SYNNEX Customers.

Position will assume multiple roles during its dynamic work schedule to provide 24*7 coverage together with TD SYNNEX's Support Team, such roles include incident handling & response, report delivery, proactive monitoring, preventive maintenances & onsite visits.

Support will be provided to a wide variety of IT infrastructure technologies.

Roles

This position will assume, during your work shift, the 24x7 monitoring of all customers subscribed to the Monitoring Service, reacting in the first instance to possible problems that may occur.
Monitoring Service, reacting in the first instance to possible problems that may be alerted by the SAMA monitoring system alerted by the SAMA monitoring system.
You will assume 24x7 support tasks, performing the basic followup of support incidents that may arrive by mail and/or telephone.
You will actively collaborate in the attention of remote management requests from customers.
You will support in the generation of periodic or punctual reports to customers. Due to your visibility
You will also adopt a presales position and generate business opportunities in the form of new services or products.
You will attend specific training on products monitored, supported and/or managed.

Qualifications & Skills

1+ years working as an L1 Support Engineer preferred.
Bachelor's Degree.
Network architecture and operative systems skills.
Firewalls, Routers & Switching skills.
Network monitoring skills.
Teamwork.
Analytical skills.
Active communication skills.

Working Conditions

Willing to work a rotational schedule.
Hybrid Remote: must be able to work
onsite, _at least 2 times a week._

Pay:
$300, $350,000.00 per year

Application Question(s):

Will you be able to reliably commute or relocate to Torre Vistral, Avenida Insurgentes Sur 730?
What is the highest level of education you have completed?

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