RPASupport Engineer - Ciudad de México - Tech Mahindra

Tech Mahindra

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Who is DigitalOnUs by Tech Mahindra?

At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well.

Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive.

Our lemma:
"work smart and play hard"

Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker, SAP and Google Cloud.

We're looking for a
RPA Support Engineer

Location:
REMOTE MX

Qualifications:

Determination of root cause of incidents (configuration vs. defect)
Liaison with appropriate teams for the development of corrective actions or viable workarounds to resolve incidents
Acts as a key player between SL and IT services. Ensures to enhance the services/process involved in RPA support for team benefits.
Provides technical support to remediate basic incidents or technology change ticket orders to support VDI replacement, upgrades and other requests for remediation. Completes the restoration of service within specified SLA parameters with business.
Provides for the ongoing operations, availability and stability for RPA infrastructure such as Servers, network and VM guest as per requirements and business directives.
Supports and reviews Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics to ascertain appropriate performance of all SN tickets related to VDI and it availability.
Ascertains compliant performance and resource capacity available on VDI's on ESX Server in accordance with EY compliance mandates and IT directives as part of metrics reviews and escalation procedures.
Creates and maintains appropriate documentation of all VDI supported under RPA Support team to ensure up to date inventory and properly accounted.
Supports and partners with IT management teams on changing Business and Usual (BAU) directives and advanced planning activities that affect the RPA team.
Bridging between various team and if needed involving vendor support. Taking ownership of any issue reported on RPA platform.
Work with peer to ensure that all RPA issues are addressed. Ensuring the uptime is consistent for all BOT (VM machines).
Documenting all procedures related to RPA support. Accountable for every assigned task for fixing and delivering the right support.

What you can expect from us

At DigitalOnUs by Tech Mahindra, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers.

Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.