Oliver Wyman - Colonia Polanco, México - Mercer

Mercer

Empresa verificada

Colonia Polanco, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Oliver Wyman

Job Overview:

In this Alumni Operations and Digital Infrastructure Associate role, you will be responsible for managing the Oliver Wyman alumni database and utilizing this info to influence the broader alumni strategy; you will also be responsible for managing data-related vendor relationships.

Key Responsibilities:

Data Management

Communicate complex data structures, processes, and requirements
Manage the central alumni database to ensure accuracy, including ways to improve data management processes
Collaborate with Marketing and ITS to manage consent requirements and develop a new subscription center for alumni
Implement quality control processes to identify and fix data inconsistencies
Collaborate closely with CRM Data team and Marketing to manage the alumni database using internal and external sources

Engagement Reporting

Collect, maintain, and report alumni data to support engagement activities
Analyze alumni data and metrics to inform / influence strategic decisions related to alumni communication and engagement initiatives
Collaborate closely with events and marketing teams to increase engagement
Assist with and answer queries related to alumni data and communications

Digital Campaign Management & Metric Reporting

Support the distribution of communications (newsletters, event invitations, etc.) to alumni
Collaborate with Marketing teams to establish the procedure and cadence for distributing newsletters to alumni
Utilize existing marketing efforts and communications to engage alumni
Track KPIs related to campaigns (open rates, click rates, RSVPs, etc.)
Proactively suggest process improvements and automations to alumni related processes

Vendor and Platform Management

Identify and evaluate vendors to implement a new online alumni portal
Explore options for data augmentation through third party vendors
Collaborate with data and marketing teams to establish journeys or regular checkins with alumni to maintain updated information
Manage vendor relationships to ensure deliverables are met on time and within budget
Support the distribution of new digital content through Alumni platform(s)

Experience Required:

years of experience in data process improvement and automation, specifically in the context optimizing of data distribution workflows and implementing solutions to enhance efficiency and accuracy

This includes a track record of identifying inefficiencies in data distribution processes and implementing automation solutions to streamline operations and ensure timely and accurate data delivery
Vendor management experience, including identifying and engaging with vendors for datarelated services such as data enrichment or online alumni portals
This involves coordinating data management to vendors, ensuring data accuracy, and managing vendor relationships to meet deliverables

Skills and Attributes:

CRM/Marketing Automation software or a strong motivation to learn
Tableau, Power BI or similar is a plus
Adobe Analytics and campaign performance metrics is a plus
Distributing datadriven content to engage alumni and facilitate effective communication
Ensuring the accurate collection and distribution of relevant data
Implementing data quality control processes to maintain data integrity for reporting
Data management and analysis, i.e., actively managing database, including collection, upkeep, and usage to support engagement activities
Analyzing large sets of data, identifying takeaways, and distributing data reports and analysis to relevant stakeholders
Working independently and as part of a team

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital.

It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy.

With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries.

Its stock (ticker symbol:
MMC) is listed on the New York, Chicago and London stock exchanges