Master Scheduler - Ramos Arizpe, México - Motus - Mexico

Motus - Mexico
Motus - Mexico
Empresa verificada
Ramos Arizpe, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

As a
Master Scheduler, you will be the primary point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience.

You will work closely with internal teams to address client needs and contribute to maintaining high levels of customer satisfaction 100% of deliveries and forecasting sales.


RESPONSIBILITIES:


Client Interaction:


  • Respond promptly and professionally to client inquiries, providing accurate and timely information.
  • Assist clients with product or servicerelated questions, issues, and requests.
  • Build and maintain strong client relationships through effective communication and problemsolving.

Issue Resolution:


  • Investigate and resolve client complaints or issues in a timely and efficient manner.
  • Collaborate with internal teams to address complex client concerns and ensure resolution.
  • Escalate issues to appropriate departments when necessary and follow up to ensure resolution.

Product/Service Knowledge:


  • Develop a deep understanding of our products or services to effectively assist clients.
  • Stay informed about product updates, changes, and new features.
  • Provide guidance and recommendations to clients on product/service usage.
  • Production requirement planning management in ERP System.

Documentation and Reporting:


  • Maintain accurate and detailed records of client interactions, issues, and resolutions.
  • Inventory control Knowledge
  • Generate reports on client service activities and feedback for management review.
  • Identify trends or recurring issues and recommend improvements to enhance client satisfaction.

Quality Assurance:


  • Adhere to established service standards and protocols.
  • Participate in quality assurance processes to ensure consistency and excellence in service delivery.

REQUIREMENTS:


  • Bachelor's degree or equivalent.
-
Proven experience in customer service or a related field.

(headliners and overhead systems, door and console armrests, instrument panel trim components, and fiber solutions):

-
Knowledge of the automotive interior products industry
:


  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and attention to detail.
  • Ability to handle challenging situations with professionalism and empathy.
  • Proficiency in using customer service software and tools.
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