Technical Support Executive - Desde casa, México - Vision Group

Vision Group

Empresa verificada

Desde casa, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Job Summary
Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world.

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals

Excellent in Analytical & Presentation Skills
Have knowledge of utilizing ticketing tools and knowledge base documentation
Good Technical and Communication skills and ability to articulate technical issues.
Analyze and resolve complex issues without oversight
Act as a technical support executive to drive customer satisfaction.
Deeply analyze queries and resolve issues related to relevant systems and aspects, including Databases, API, etc.

- constantly looking for ways to improve processes.

Implementing new initiatives and innovative ideas
Ensure that SLA is met at the required standard of quality.
Build and maintain technical documentation (Troubleshooting guides, FAQs, Tutorials, etc)
Identify and report bugs to developers, and work with DevOps to fix tech problems.

- shared knowledge gained across the team.

Ensuring adherence to all companyapproved policies and procedures.

Who you are.
- customer-oriented mindset.

Take problems as growing opportunities.
Great communication and interpersonal skills, as well as organizational skills.
Fluent in English and Spanish is mandatory (verbal and written) and Portuguese language is a plus.
Fond of multicultural environments.

Salary:
$20, $23,000.00 per month

Education: