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Chihuahua

    Analista De Soporte A Contenido - Chihuahua, México - Autozone

    Autozone
    Autozone Chihuahua, México

    hace 3 semanas

    AutoZone background
    Descripción

    SUMMARYThe Content Support Analyst/Audit can perform a diversity of processes related to Catalog Content and the correct display of information in the several AutoZone sales channels; under supervision and guidance it is capable of identify display errors, how they were produced, and how they can be solved. The Content Support Analyst/Audit can identify errors when comparing data entered vs its guidelines, report them and follow up until its resolution.
    RESPONSIBILITIES40% Ensure data is accurate, consistent, and reliable
    • Identify and report content defects published to front end systems.
    Get samples, visually confirm display, and do routine communication for Publishing, Display Settings, Cataloging and Product data30% Content enhancement Auditing- Execute Auditing plans; run automated reports to detect opportunities (e.g., Suspect NYA) or avoid content disruptions (e.g. shared catalogs); identify obsolete content20% Communication & Strategy- Maintain accurate records of validations assigned and expected to conform to standards10% Content errors tracking- Maintain documentation of all errors found, ensuring content comply with established regulations and standards
    REQUIREMENTS-
    Level of formal education: Associate degree or equivalent

    -
    Area of study:

    Automotive or mechanical associate degree, Information and Communications Technology (ICT) or related field of study-
    Years of experience: 0-2 years-
    Type of experience:
    • Systems administration
    • Auto parts knowledge and computer skills
    • Intermediate Excel

    • Other/preferred:
    • Knowledge of data governance frameworks and best practices, including data classification, data quality, data lifecycle management and data security tools
    • Be able to troubleshoot, perform diagnostic tests
    • Focused on problem solving

    • Communication skills
    • Intermediate Portuguese
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