Analyst - Strategic Rel Mgmt - Ciudad de México - Amex

Amex

Empresa verificada

Ciudad de México

hace 4 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team

Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team

Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.
Global Merchant & Network Services. Sales. Account/Relationship Management

**Responsibilities: - Maintain and build the day to day relationships between American Express and a portfolio of key accounts

Deepen existing relationships and build new ones, to identify new opportunities and maximize customer satisfaction across the whole spectrum of the relationship
Handle commercial objections

- demonstrate and identify new ways that Amex deliver incremental value

Driving financial goals through increased revenues via a combination of increased Amex business volumes, tight control over discount rates and strong risk management
Renegotiate commercial agreements that maintain or grow Amex profit margins in line with Amex processes and policies
Identify key customer objectives and be able to translate financial data and other information into strategies that will deliver against these objectives, and those of American Express
Deepen relationships across all levels at a merchant business (daytoday through to Clevels)
In partnership with the GMS Marketing, develop and implement broadbased and targeted marketing campaigns that deliver incremental spend to the customer and value to the Cardmember
Increase merchant satisfaction (NPS) which results in a portfolio of 'Promoter' clients
Work closely with servicing teams to ensure the highest quality of servicing is consistently delivered to your clients
Build awareness and knowledge of American Express capabilities and assets to uncover opportunities for the merchant to benefit, either through increased sales or decreased costs
Work closely with all American Express business units, supporting existing initiatives and identifying / driving new network business opportunities
Ensuring compliance with all risk, legal and compliance policies

Minimum Qualifications

Proficiency English communication skills, written and verbal.
Experience of leading & closing sizeable commercial negotiations is essential
Outstanding relationship management and influencing skills across both internal teams and also external customers is essential
Good knowledge of the payments industry
Strong track record of driving results and innovating through implementation change is essential
High comfort level to deal with complex challenges and ambiguity in operations & risk is essential
Strong analytical and strategic thinking abilities together with experience of using complex data analysis
Selfstarter with strong sense of ownership and accountability within a team structure
Knowledge of internal systems, Marketing and Servicing would be an advantage

Preferred Qualifications

Proved commercial achievements & key negotiations
Strong business acumen for achieving scorecard metrics

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through ea