Night Shift - Monterrey, México - ATOS

ATOS

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Night Shift - Remote Service Desk Jr: Portuguese/English.

Onsite training 1 month and visit office occasionally.

Monday to Friday: 1am - 9am
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Perform first-level diagnosis and troubleshooting support to end-users and customers.
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Work under minimum supervision and receive inbound transactions and inquiries, provide support in accordance with established processes and document incidents and remedies.
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Escalate complex incidents to second-level support personnel
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Troubleshoots via the phone, chat or other support channels, hardware, software, and network operating problems and involves technical resources to ensure resolution.
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Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
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Coordinates referrals to appropriate technical, professional, or service personnel
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Receives and prioritizes issues and forwards using appropriate escalation procedures.
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Briefs customers and/or management on the status of resolution efforts

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado

Salario:
$17, $18,000.00 al mes

Horario: