Data Analytics Specialist Cx Mobility - Ciudad de México - Uber
Descripción
About the Role
At Uber, providing amazing support that establishes trust for riders and driver partners-our community-is a core feature of our product experience.
Community Operations is pioneering how Uber manages customer experience and support around the globe, and we're looking for a Data Analytics Specialist to develop and hold up various efforts for our LatAm Mobility CX Programs.
As a partner to the CommOps Customer Experience Program you will help support strategic decision-making processes through your analytics, heavy data-driven approach, and operational mentality.
What You'll Do
- Work with the scientific method using data points as facts to come up with recommendations and insights to drive business decisions;
- Continually improve and automate our methods for capturing data and incorporating it into realtime models, analysis, and actions;
- Review data models and queries while performing weekly and ad hoc data analysis to keep the nerve center of our operations engine running at full speed;
- Effectively communicate insights and be able to tell a story around data;
- Find opportunities to improve thousands of customer support specialists' experiences and measure the final impact on our customers.
Basic Qualifications
- 2+ years of business analytics/ consulting/ business intelligence or related experience
- Written and spoken fluency in Spanish and English
- Exceptional communication and organization skills
- SQL proficiency & scripting experience (Py) required
- Exceptional Excel/data management skills
- Explorer
- Have the ability to selfserve, investigate, and get the data we require will make you much more effective in this role
- A selfstarter attitude is a must
Preferred Qualifications
- Experience with Agile/Scrum working methodologies as a plus
- Some highgrowth operations or startup experience is strongly preferred
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