Sales Support Analyst - Miguel Hidalgo, México - PepsiCo

PepsiCo

Empresa verificada

Miguel Hidalgo, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Overview:
Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment?

If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do.

Now we are looking for this position:

Sales Support Analyst - Contact Center

Responsibilities:

Main Purpose
PepsiCo Customer Care Advocates deliver extraordinary care by promptly and accurately responding to customer inquiries.

PepsiCo Customer Care Advocates strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.

Accountabilities / Responsibilities

Gather and validate customer/equipment information and determine the issue by analyzing the solutions
Diagnose and resolve cooler and vendor issues using provided diagnostic tools.
Research and document servicerelated issues, escalations, and missed commitments and deliver seamless communication to ensure resolution.
Exemplary attendance and punctuality.
Follow standardized procedures to deliver world class customer service and first call resolution.

Qualifications:

Qualifications / Requirement

Fluent in English is a must
1+ years of experience in contact center
Bachelor's degree
Engaging personality that blends well with a fastpaced, goaldriven environment
Highly organized with exceptional followthrough abilities
Problem solving and analytical thinking skills

If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.

Thank you so much for your interest in PepsiCo

INTERNAL CANDIDATES:

Having worked at least 18 months in your current function.
PDR evaluation of at least 2/2 on the last two years.
Having not received any warrants and/or disciplinary notifications on the last 12 months.