Bilingual Customer Service Agent Apply Today - Monterrey, México - ContactPoint 360

ContactPoint 360

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Join our CP360 Family, today

From Maple Leaf to Monterrey:
Proudly Monterrey, Uniquely Canadian.

Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together

Who We Are:

Welcome to ContactPoint 360, the world's fastest-growing global BPO.

At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together.

With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines.

Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values.

As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace.

Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team.

Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Responsibilities

Assisting with customer questions.
Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
Making sales or recommendations for services that may better suit customers' needs.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Keeping records of customer interactions, transactions, and comments.
Knowing our products inside and out so that you can answer questions.

Position Requirements

6 months1 year of BPO customer service experience (preferred)
Previous Sales Experience (Call Center and or B2B a plus)
Demonstrates effective, clear and professional written and oral communication.
Education level
High School Diploma or equivalent (min.)
Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
Build relationships with customers and engage them by going the extra mile

What we offer