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- Degree in Business Administration, Engineer or related areas;
- Advanced English;
- Portuguese will be a plus;
- Advanced Office (Excel);
- Knowledge in SAP CRM;
- Committed and Proactive;
- Excellent interpersonal, analytical and communication skills;
- Optimistic and resilient;
- Adaptable, can identify the urgency of tasks and prioritize the tasks accordingly.
- Coordinate field service engineers dispatch to service Rockwell products at customer locations to support our users;
- Support to solve issues;
- Communicating with multiple parties by phone, chat and email – customers, distributors, engineers, leadership, etc. in order to understand scope of work to identify skilled and available resources to best address customer needs;
- Collaborate with Specialists and Business Process Owners to identify and develop best practices.
- Support Global Projects;
- Identify trends and escalate to the proper channel.
customer care advocate - Mexico City, México - Rockwell Automation
Descripción
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us
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