Premier Support Technical Support Specialist - Federal, México - Lenovo

Lenovo

Empresa verificada

Federal, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

General Information:

Req #
WD Career area:

Hardware Engineering

Country/Region:
Mexico
State:
Distrito Federal
City:
Mexico D

F- Date:

Wednesday, November 22, 2023
Working time:
Full-time

Additional Locations:

Mexico

Distrito Federal
Mexico D

.F.

Why Work at Lenovo:

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.

Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

Description and Requirements:

Lenovo Premier Support is the top service offered by Lenovo to their customers.

As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.

This position is a technical role within the Premier Technical Team that supports Latin America countries (Spanish language). In this role, you will be delivering our best-in-class support to Lenovo's customers.

Key Functional Skills:

Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues
Troubleshoot to identify hardware and software issues in many different customer environments.
Advise and educate customers through a combination of experience/documentation to ensure a solution.
Translate complex technical details/instructions to each customers level
Provide closed loop feedback on recurring issues with teammates and relevant engineering staff
Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.
Actively monitor case workload and drive to closure within SLA's.
Document all the interactions in Lenovo ́s CRM

Additional Locations:

Mexico