Process Management, Analyst - Saltillo, México - Johnson Controls

Johnson Controls
Johnson Controls
Empresa verificada
Saltillo, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Job Details

What you will do:


The Service & Process Governance Analyst will drive the process management and improvement by implementing strong governance and establishing leading principles and standards.


How you will do it:


  • Defining & executing the process governance strategy and framework.
  • Develop reporting and tracking to communicate process performance and opportunity identification.
  • Oversee phases of the process management lifecycle including design, modeling, execution, monitoring and optimization, and ongoing support for process changes.
  • Provide methodology and tool support for process design and modeling.
  • Develop and execute a process governance and management roadmap and identify the highest value continuous improvement projects.
  • Function as a primary client contact for project planning, scheduling, status reporting and project budgets; establish and analyze staffing requirements within guidelines and implement projects consistent with longrange IT plans and installation standards.
  • Performance management responsibility for direct reports, including developing/mentoring employees to build high performing teams.

What we look for:


  • Bachelor's Degree or equivalent work experience in process governance and management or related field.
years of experience

  • Thorough knowledge of process governance and improvement methodologies
  • Performed within an operational function of a process governance or improvement areas.
  • Experience with process mapping tools including L1, L2, L3 process mapping.
  • Possesses quick learning agility and strong business acumen with the ability to connect crossfunctionally.
  • Demonstrated strong leadership skills by actively seeking information and listening to key constituents, understanding what needs to be achieved and influencing change when needed.
  • Ability to understand challenges or underlying concerns, share ideas, develop effective responses, or escalate to higher management, understand tradeoffs, and decide.
  • Ability to lead projects or manage large, complex processes, must have a process improvementoriented mindset.
  • Experience working process design and modeling products.
  • Advanced ITIL (practitioner or expert) certification with work experience in mature service management environment.
  • Lean / Six Sigma experience or certification.
  • Excellent verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority.
  • Ability to prioritize, delegate and work within high performing teams to lead/support an environment driven by customer service and teamwork
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