Claims Specialist I - Monterrey, México - Transplace de Mexico Global

Transplace de Mexico Global

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

This Claims Specialist I, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division.

The team is responsible for resolving OS&D issues for our customers.

What you'll do

Perform timesensitive, frontline, customer and carrierfacing work by processing OS&D issues
Provide carriers and customers with toptier service and respond to requests in a timely manner
Use multiple systems to process issues (MyEZClaim, transportation management system, carrier websites, customer portals, etc.)
Resolve incidents using customerspecific processes and use problem solving skills to make sure all incidents are resolved in a timely manner
Generate and share ideas that lead to process improvement (efficiency) and/or customer experience improvement
Analyze OS&D activities to report trends and share ideas for cost containment or reduction of OS&D occurrences

Basic qualifications -
6 MONTHS EXPERIENCE AS CUSTOMER SERVICE OR INTERNSHIPS.

Excellent English language skills verbal and written
Bachelor's degree

Experience:
Required

1 year(s): Customer Service, Internships

Education:
Preferred

Bachelor or better in International Business or related field

Skills:
Required

Bilingual English/Spanish

Behaviors:
Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Innovative: Consistently introduces new ideas and demonstrates original thinking
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:
Preferred

Goal Completion: Inspired to perform well by the completion of tasks
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization