Helpdesk Associate - Desde casa, México - NTT DATA Services
Descripción
VACANTE REMOTA (MÉXICO)
Location:
(REMOTE)
Company:
NTT DATA Services
Requirements:
-
Live in one of the following cities and be a Mexican citizen.
CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacoalcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla
*This position is not available for home office in Guadalajara, you would have to work ON-SITE*-
Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)
-
Full availability:The working schedule is rotational, this means that every 3 months your working schedule will change (you could be assigned the morning, afternoon or night shift) you'll have 2 days-off per week which are also rotational.
-
Have an ADVANCED English level (this means that you are able to have FULL conversations in English and have good grammar skills)
- Looking to work in IT Environment
6 months of experience in Customer Service and Tech Support:
Knowledge of basic troubleshooting process:
Being able to take a drug test (results must be 100% negative)
We Offer:
- Grocery Tickets 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company
Activities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Salary:
$15,300.00 per month
Application Question(s):
- Do you have an ADVANCED level of English and good pronunciation?
- Do you have you OFFCIAL high school certificate of completion? (certificado de preparatoria emitido por la SEP, en caso de ser una preparatoria que no sea Mexicana se necesita el TRANSCRIPT o la revalidación)
- Do you have experience in tech support level 1 for Windows? This is extremely necessary
- Do you live in one of these cities?
- Are you available to work rotational shifts? This means that every 3 months your working schedule will change (you could be assigned the morning, afternoon or night shift) you'll have 2 daysoff per week which are also rotational.
Work Location:
Remote
Más ofertas de trabajo de NTT DATA Services
-
Tech Support Part-time
Desde casa, México - hace 2 semanas
-
Helpdesk Associate
Guadalajara, México - hace 2 semanas
-
Field Tech Senior Representative
Mexicali, México - hace 2 semanas
-
Sdet Level 4
Ciudad de México - hace 4 días
-
Middleware Engineer
CDMX, México - hace 2 días
-
Tech Support Part-time
Guadalajara, México - hace 2 semanas