Customer Care Specialist - Monterrey, México - Cápita Works - Virtual Assistants in Mexico

Cápita Works - Virtual Assistants in Mexico

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Capita Works we are looking for an
Customer Care Specialist to join our great team. If you have previous experience and are interested in the position, please apply

Responsabilities:

Places calls to and/or receives calls from new and/or existing customers.
Delivers world class customer service and followups to customers pertaining to orders and received requests in an empathetic, timely and thorough manner
Answers questions about products, service, price, delivery, submittal status, availability of product, etc.
Assesses customer needs and makes recommendations for products and services
Accurately processes sales orders along with needed updates through order life cycle
Proactively communicates with customers to assure all orders ship accurately and on time
Recommends solutions for ways to simplify and/or enhance team and cross function workflows for improved customer overall experience

Experience