Support Analyst - Monterrey, México - ZF

ZF
ZF
Empresa verificada
Monterrey, México

hace 1 mes

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

What's Next? Join ZF:


ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act.

In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers.

ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.


SUPPORT ANALYST (Mobile Devices Adm):


  • Country/Region: MX
  • Location: Monterrey, NLE, MX, 64830Req ID 50005 MSSC Monterrey 2, Mexico


ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act.

In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers.

ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

With some 157,500 employees worldwide, ZF reported sales of €38.3 billion in fiscal 2021. The company operates 188 production locations in 31 countries.


Position Responsibilities

  • Assist with project planning and development of strategy for mobile device solutions.
  • Administration and management of the mobile device management platforms
  • Serve as a technical expert for 2nd and 3rd level support for mobile devices
  • Resolve endtoend issues across multidisciplinary teams
  • Design and automate processes for mobile device procurement, onboarding, and deployment
  • Develop standard processes & procedures for new business needs
  • Work on strategic crossfunctional projects
  • Provide regular customer followup and feedback regarding ongoing projects and mobile device solutions.
  • Communicate technical concepts, information, and servicerelated topics to all levels of the organization.
  • Manage working relationships with internal and external business partners.
  • Participate in continuous improvement programs and provide support to team efforts.
  • Maintain professional and technical knowledge by attending educational workshops, formal training, reviewing professional publications, maintaining industry networks, and participating in professional societies.
  • Perform other duties as assigned.

Qualifications

  • Bachelor's Degree or equivalent experience in Information Systems, Computer Science, or related field
  • 3+ years of experience directly related to managing an MDM platform(s) MobileIron/Intune
  • Ability to script in a scripting language Powershell, Python, etc
  • Previous experience with Microsoft Azure, especially knowledge of authentication and mobile device security concepts, AzureAD, Conditional Access, etc.
  • Deep knowledge of iOS & Android operating systems and devices
  • Experience packaging, automating software and configurations to endpoints
  • Working knowledge of enterpriselevel IT environments
  • Strong networking background, e.g. understanding firewalls and routing
  • Proven analytical abilities in addition to strong troubleshooting and diagnostic skills
  • Ability to work independently in a fast paced, highvolume environment
  • Ability to interface with crossfunctional teams and all levels of personnel and management
  • Proficient with oral and written English
  • Excellent communication and documentation skills
  • Willingness/ability to travel up to 20% (both domestic and international)
  • Ability/willingness to meet flexible schedule arrangements per customer requirements (i.e. offshifts)

Preferred Qualifications

  • Experience with Microsoft Intune, MobileIron and/or SOTI Mobicontrol
  • Knowledge of Modern Authentication & PKI technologies
  • Proficiency with the use of packet capture tools (Wireshark)
  • ITIL, Microsoft, CompTIA, or related certifications
  • Experience in Automotive or Manufacturing Industries
  • Experience working with an international team
  • Proficient knowledge of a foreign language
Contact

Juan Francisco Castro Moreno


Our Commitment to Diversity:


ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


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