Analyst-network Technical Operations - Ciudad de México - Amex

Amex

Empresa verificada

Ciudad de México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

JOB DESCRIPTION

Global Merchant Technical Consulting team is looking for individual passionate about complex problem solving, who will be responsible for providing expert level research, analysis and consultation for transaction processing lifecycle.

At a higher level, key focus will be to ensure payments from American Express to global banking partners to American Express merchants are successfully acknowledged, confirmed and/or completed.

Candidacy will be considered for applicants with potentially some or all of these aptitudes and skills:

Programming or basic management of databases
Problem resolution
Communication
Willingness to learn
Attention to detail
Advanced English
Preferable: Having American Visa
Technical savvy
Relationship oriented
Analytical
Self starter
Quick learner

Key job functionality includes:

Core focus for issue analysis, resolution and consultation involving merchant processing on the American Express Network including authorizations, submissions, reporting, reconciliation, payments, statements, disputes and chargebacks
Build and foster relationships with Payment Consulting Group, Business and Technology Partners in order to execute on agreed goals and initiatives
Using American Express system information to research, resolve and provide world class information, consultation and formal communications for customer issue and service disruption escalations.
Potentially raise, escalate and manage issues to appropriate support teams to ensure timely resolution.
Perform analysis reporting of case work and disruption issue incidents, impacts, gaps and trends.
Identify and escalate to Business and Technology process owners demand management and improvement opportunities.
Payments process/platform issue resolution and coordination with business groups and technologies for analysis, evaluation, prevention planning, global team support and network gap identification

QUALIFICATIONS

Being part of a Global Team investigating issues raised around the globe, proficiency in English language is a must.
Ability to investigate, visualize and understand processes by analyzing data exchanged between different systems. Ability to read and understand technical specification documents.
Excellent and proactive interpersonal/relationship management skills. Must have ability to strengthening team collaboration even under challenging situations.
Excellent verbal/written communication skills.
Demonstrates selfmotivation, detailoriented, organized, and analytical.
Knowledge in SQL, Hive, Yellowbrick, Splunk or other structured query languages is highly preferred. Proven ability to learn new programming and querying languages is a plus.
Excellent MS Office skills required.
College degree and/or equivalent work experience is a must. Engineering, Information Technology, Math, Actuary and Economics fields are preferred, but not exclusive.