Vendor Compliance Account Support - Tlaquepaque, México - Hewlett Packard

Hewlett Packard

Empresa verificada

Tlaquepaque, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

This role is as Dispute Support for US Vendor compliance accounts.

Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP's financial goals.

This is an excellent opportunity for you to grow your knowledge of large-scale supply chain best practices and build a career in a Fortune 100 company.

This highly visible position with-in HP will allow you to develop knowledge through experiences that will challenge you daily.

_ Responsibilities:
_

Acts as a first point of contact for regular, ongoing customer accounts and some "toptier" customers, on daily operational matters.
Support Vendor Compliance accounts and Disputes management as a result of chargebacks
Resolves operational issues that may arise from the endtoend sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post

- sales programs).

Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Acts as a point of contact for a specialized topic (e.g., order fulfillment, special pricing) and trains team members.
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve daytoday activities.
Responsible for Total Order to Cash Cycle (Order entry to Invoicing)
Partnership with Customers, Partners and Sales Teams in all aspects of Order Fulfillment
Customer and Partner facing activities
Partner with Contracts/GTS/Credit to meet/exceed customer requirements
Partner with SC and Logistics Network to meet/exceed customer requirements
OM Compliance
SOX, SAB101, SOD, Records Retention

_ Education and Experience Required:
_

First level university degree or equivalent experience.
Typically 24 years of related experience (e.g., supply chain, customer service, procurement, financial management).

_ Knowledge and Skills:
_

Strong communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
Intermediate understanding of moderately complex internal operational issues.
S4 Knowledge is desired
Advanced MS Excel knowledge
Developed problemsolving and analytical skills.
Broad knowledge of the endtoend process of Supply Chain operations.
Developing knowledge of local legal compliance issues.
Demonstrated teamwork and collaboration skills.

_ Key Metrics Supported_