Service Technician - Saltillo, México - True Manufacturing

True Manufacturing
True Manufacturing
Empresa verificada
Saltillo, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Job description:
Including but not limited to all tasks below


  • Be the main point of contact for True's sales team, end users, dealers and service providers.
  • Review, approve and deny guarantees and claims of parties and system registries.
  • Draft detailed reports to the USA office. Said reports will have to include daily reports, quality, and production, with any observation that may apply.
  • Training on the field, office, and Company, as well as on the Factory, with combination of power point presentations.
  • General development of instructions regarding equipment.
  • Provide onsite technical support in conjunction to bigger and complex installations throughout the assigned territory.
  • Travel within the Country and abroad for training.
  • Work with an active member of the Company, helping on daily activities.
  • Work within the services department in Mexico City or in another office.
Or any other similar activity.

Job duties & responsibilities:
Including but not limited to all task below.

  • Work with service providers to negotiate service invoices that are not within warranty parameters
  • Report regularly to LATAM management on technical market findings limitations and suggested actions in order to reduce customer complaints, improve customer service excellent and portfolio improvements.
  • Assist local sales managers with technical expertise and support in conjunction to key customer communication & meetings withing the assigned territory.
  • Build, develop and execute service after marketing excellent within the assigned territory for all customers, service providers & major chains while working with sales team & LATAM tech service team.
Required experience

  • Ability to work independently with minimum interaction from direct manager, must be effective while working remotely from management.
Additional requirements

  • Extraordinary communication skills verbal & written.
  • Extraordinary organizational and time management skills.
  • Ability to created detailed reports.
  • Software proficiency PowerPoint, Excel & Word.
  • Ability to travel between 30% and 40%, up to 5 consecutive days.

Education requirements:

  • Engineering degree

Work Location:
One location
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