- Conduct business analysis and document the current and future state of Client Reports and Advices
- Provide regular status updates to project participants and prepare presentations for steering committee updates
- Collaborate with Legal & Compliance teams to secure approval on all regulatory business requirements
- Act as the primary liaison between key business stakeholders and technology, including advising on business priorities, risks, costs, prioritizations, and delivery timelines
- Recommend business priorities and advise stakeholders on options, risks, costs, prioritizations, and delivery timelines
- Develop and deliver training sessions, webcast demos, create User Acceptance Test scripts, and business scenarios based on specified requirements
- Develop, manage, and update project plans, and oversee follow-ups across different departments
- Handle multiple projects simultaneously, focusing on timely delivery of regulatory client deliverables
- Meet client needs and ensure outstanding client experience following specific metrics
- Evaluate risks when making business decisions, with a focus on the firm's reputation and compliance with laws and regulations
- Previous relevant experience preferred
- Proficiency in Microsoft Office
- General knowledge of client reporting in the industry and competitor practices
- Familiarity with SQL environments and database queries
- Strong organization and time management skills
- Demonstrated problem-solving and decision-making abilities
- Clear and concise written and verbal communication skills
- Bachelor's degree or equivalent experience
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Supervisor ATMS C09 - Mexico City, México - Citi
Descripción
The Ops Sup Analyst 1 is an entry-level role that involves providing operations support services, such as record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and account opening in collaboration with the Operations - Core Team. In addition, the Ops Sup Analyst 1 acts as the connection between operations staff, relationship managers, project managers, custodians, and clients. The main goal of this position is to offer day-to-day operations support following Citi's operations support infrastructure and processes.
Responsibilities:
Qualifications:
Education:
This overview outlines the key responsibilities. Other duties may be assigned as needed.
