Customer Service - Ramos Arizpe, México - BorgWarner

BorgWarner

Empresa verificada

Ramos Arizpe, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Lead, train and encourage the CSR&MP team to boost the use of tools, technical resources and personal skills in order to build strong customer relationships, maintain 100% On time delivery & satisfaction, schedule the production lines and maintain 100% On time Delivery from Suppliers and maintain the Optimal Inventory levels to keep KPIs and leveraging plant resources.

RESPONSIBILITIES:

Manage and guide the CSR & PP ETTS team in order to keep Customers (Service and Productive) 100% on time delivery and Satisfaction.
Assure the performance a correct execution of SAP Capacity Analysis and Production planning & leveling for, Emissions and or Turbo plants.
Review, analyze and communicate to finance and plant management the Monthly sales forecast for all productive customers for the campus.
Ensure that team members are trained and motivate them in order to keep the SAP housekeeping and parametrization for all current and new customers and products.
Review & analyze parameters in SAP system to assure correct demand will be procured.
Assure the performance and correct execution of SAP Materials planning, reviewing MCSK in weekly basis
Maintain metrics and analyze data to performance and implement improvements (KPIs)
Analyze and maintain accuracy in Forecast Inventory
Continuous optimization in all Processes
Collaborate with other departments to integrate Planning with Business Systems or Processes
Support on problem solving, concerning about Suppliers, Logistics systems, capacities contracted, allocations & others.
Assure data flow and system integrity into our systems.
Maintain quality system documents such as Procedures, Manuals, Process and risk analysis updated.
Train and support CSR, MP & PP members to achieve smoothness ramp ups for new customers and obsolescence procedures.
Assure that Customer returnable racks process is properly followed along with Warehouse Manager.
Perform any Plant internal audits and participate in assigned plant Walkthrough inspections and make sure the CSR, MP & PP are also attending.
Participate in Physical Count Process, lead and contribute to Inventory discrepancy analysis.

PROFILE

Proficient English
Business Administration / Industrial engineer or similar
Specialty desirable

:

Customer Service /Logistics / MRP/ SAP

EXPERIENCE
- >2 years SAP (Modules MM/PP/SD/WM)
- >3 years Customer Service / Production planner / Materials Planner.

Internal Use Only:

Salary

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